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How 8898a Handles Your Account and Privacy

When you open an account with us, you share information we take seriously — from your wallet details like DANA, OVO, or GoPay to your login activity and transaction history.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to request data removalNo data sold to third partiesTransparent cookie use
8898a How 8898a Handles Your Account and Privacy
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Reach our account support team directly through the live chat window on this site. Available around the clock for data queries, account access issues, and deletion requests.

Email Support

Send your privacy request, including your registered email and wallet type — DANA, OVO, or GoPay — to our support address. We aim to respond within one business day.

Account Settings

Some data preferences, including communication opt-outs and session history, can be reviewed and updated directly inside your account settings panel after login.

DATA HANDLING IN PRACTICE

How We Protect and Manage Your Information

Our data practices are built around keeping your account information safe and giving you clear control over what we hold. Every section below reflects the actual steps we take — not a generic policy template.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method — for example, whether you used DANA or GoPay last time.

Account Security Measures

Login events are logged by IP and device. If a new device attempts to access your account, an OTP verification step is triggered to the mobile number you registered.

Data Retention and Deletion

Transaction records are retained for the period required under applicable local regulation. Non-essential profile data — such as saved preferences or browsing history within the platform — can be removed on request.

Who Can Access Your Data

Only verified members of our account operations and compliance teams can access personal records. Payment data is shared only with the wallet provider you used — DANA, OVO, or GoPay — to process the specific transaction you authorised.

Common Questions About Your Privacy on 8898a

These are the questions we hear most often from account holders about how their data is handled, what rights they have, and how to act on those rights directly.

We collect your name, contact details, registered mobile number, and the payment method you connect — such as DANA, OVO, or GoPay. Device and session data is also logged automatically when you log in.

Yes. Wallet identifiers are stored only to process transactions you initiate. We do not store full account credentials; the wallet app handles authentication on its own side when you confirm a payment.

You can request deletion of non-essential data at any time by contacting support via live chat or email. Transaction records required under local regulation may be retained for the legally required period before deletion.

We do not sell or share your data with advertisers. Data is passed to payment processors like DANA or GoPay only to complete a transaction you authorised. No other third-party sharing happens without your explicit consent.

A one-time OTP is sent to your registered mobile number to verify the login. Keep your number current in account settings so this verification step reaches you without delay.

We use functional cookies to maintain your login session and remember payment preferences. You can block or clear cookies through your device browser settings; note this may affect how the account page loads for you.