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How We Set the Rules for Your Account

These terms set out the conditions that apply when you open an account with 8898a, fund it through DANA, OVO, or GoPay, and access any service we offer. Access and eligibility depend on local law and are available only where permitted in your region.

Account access subject to local lawDANA, OVO, GoPay deposits coveredIndonesia-supported regions onlyMobile and desktop accessTerms apply on registration
8898a How We Set the Rules for Your Account
HOW WE OPERATE

Inside 8898a: Account Security and Data Handling

Your account security and the way we handle your data are part of the same promise. We use encrypted connections across every page and require identity verification before processing any withdrawal to your DANA, OVO, or GoPay wallet. Account data is stored only for as long as it is needed to maintain your account or satisfy any applicable record-keeping obligation under supported local law.

Data Retention We keep account and transaction records for the period required under applicable local regulation in supported Indonesia regions. You may request a summary of data we hold by contacting support.
Cookie Use Our site uses cookies to remember your session, preferred language, and payment method — including your last-used wallet like GoPay or OVO. You can manage cookie settings in your browser at any time.
Account Security We require a one-time PIN confirmation for login from a new device and a second verification step before any withdrawal is approved to your registered e-wallet.
Requesting Changes To update your registered DANA, OVO, or GoPay wallet details, contact support via live chat or email. Changes take effect after identity is re-confirmed — usually within one working day.
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat window from any page on 8898a — our team can clarify any clause, account restriction, or payment condition directly in the conversation.
Email Support Send a written query about these terms to our support address. We aim to respond within one business day with a clear, specific answer for your situation.
Account Help Page The account help section covers common questions about wallet verification, DANA or OVO deposit conditions, and what happens when a term is disputed.

Common Questions About These Terms

Below are the questions we hear most often about account conditions, wallet rules, and how these terms affect your day-to-day use of 8898a. If your question is not covered here, live chat is the fastest path to a direct answer.

The core account terms apply regardless of which local wallet you use. Specific processing conditions — such as minimum transfer amounts — are shown at the deposit screen for each method.

We can update the terms at any time. We aim to notify you via your registered contact before significant changes take effect. Continued account use after an update counts as acceptance.

We retain transaction and identity records for the period required by local regulation in supported Indonesia regions. After that period, data is deleted or anonymised in line with our retention policy.

The same account terms apply across all supported Indonesia regions, including Yogyakarta and Denpasar. Local law in your area always takes precedence if any clause conflicts with it.

Contact our support team via live chat or email with the specific clause you are questioning. We will review the case and respond with a clear position within one business day.

Yes — completing registration confirms you have read and accepted these conditions. We recommend reviewing this page before funding your account for the first time via OVO, GoPay, or DANA.